Customer relationship management(CRM) is a widely-implemented strategy for managing a company's interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. Measuring and valuing customer relationships is critical to implementing this strategy.

SAMA Technology ™ CRM solutions offer tools that can help empower customers, employees and partners; build strong business relationships; improve bottom line performance; and provide the necessary competitive differentiation. We deliver just what is needed to win in today's challenging economy where customers control the relationship. With customers in control, it is the experience being delivered across every channel and touch point that really matters. SAMA Customer Relationship Management (CRM) solutions deliver customer experiences that can increase the value of any company and impact bottom line profitability.

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Customer RelationFor any queries and information about SAMA contact us at (+971) 4 4356768 in Dubai